Dienstleistungsproduktivitt: Band 2: Innovationsentwicklung, Internationalit?t,-image

Dienstleistungsproduktivitt: Band 2: Innovationsentwicklung, Internationalit?t,

$ 74.17

Book Title: Dienstleistungsproduktivitt Item Length: 9.4 in Type: Textbook Item Width: 6.6 in Subject: Leadership, Industries / Service, Strategic Planning gtin13: 9783834928016 Language: German Publisher: Betriebswirtschaftlicher Verlag DR. Th. Gabler Gmbh Subject Area: Business & Economics Publication Name: Dienstleistungsproduktivität : Band 2: Innovationsentwicklung, Internationalität, Mitarbeiterperspektive. Forum Dienstleistungsmanagement Author: Manfred Bruhn Item Weight: 38.8 Oz Publication Year: 2011 ISBN: 9783834928016 Format: Hardcover Number of Pages: X, 484 Pages ISBN-13: 9783834928016

Description

Dienstleistungsproduktivitt by Axel Averdung, Manfred Bruhn, Gustav Bergmann, Karsten Hadwich, Nadine Blinn, Martin Böttcher, Ricarda B. Bouncken, Marion Büttgen, Jürgen Daub, Thorvald Degner Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Produktivität stellt eine der zentralen Herausforderungen des Dienstleistungsmanagements dar. Dabei gilt es, nicht nur bewährte Konzepte und Methoden aus dem Sachgüterbereich an die spezifischen Gegebenheiten des Dienstleistungssektors anzupassen. Es ist vielmehr auch eine vertiefte Diskussion notwendig, die sich aufgrund der charakteristischen Merkmale von Dienstleistungen auf neue Methoden und Fragestellungen fokussiert. Vor diesem Hintergrund wurden dem Thema "Dienstleistungsproduktivität" zwei Sammelbände gewidmet, in denen profilierte Wissenschaftler und Vertreter der Praxis in insgesamt 38 Beiträgen zeigen, was genau unter Dienstleistungsproduktivität zu verstehen ist und wie Dienstleistungsproduktivität sichergestellt werden kann. In Band 2 diskutieren Experten aus den Bereichen Marketing, Informatik und Personal die Dienstleistungsproduktivität aus Sicht der Mitarbeiter, der Innovationsentwicklung und der Internationalität. Details ISBN 3834928011 ISBN-13 9783834928016 Title Dienstleistungsproduktivitt Author Axel Averdung, Manfred Bruhn, Gustav Bergmann, Karsten Hadwich, Nadine Blinn, Martin Böttcher, Ricarda B. Bouncken, Marion Büttgen, Jürgen Daub, Thorvald Degner Format Hardcover Year 2011 Pages 484 Edition 2011th Publisher Gabler GE_Item_ID:143635924; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

  1. Seller sent me the wrong book, but the book they sent sounded interesting enough for me to keep it. I still contacted the seller and communication was fast and professional. They apologized for sending me the wrong book and said I could return it for a refund. I told them that I liked the book they sent me and wanted to keep it. They were happy. Told them thank you and happy new year. People make mistakes, but the fact that this seller was quick and professional and apologized made a difference.

    Prototypefe1

  2. The basket is perfectly what I ordered and as listed. It came in the factory packaging and was perfect upon delivery. Thank you postal service lol. The delivery took way longer than listed though, it was listed to come in a week from purchase, but took a whole month. I had some concerns at first, but communication with the company was top notch and they were very professional and answered most of my questions satisfyingly. Just prepare for a longer wait than listed, but I got what I bought lol.

    coalmine489a

  3. The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.

    Olivier Marguillard

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