valuation de la perception de la qualit du service par les clients particuliers-image

valuation de la perception de la qualit du service par les clients particuliers

$ 58.09

Publication Name: NA gtin13: 9786208855147 Language: French Book Title: valuation de la perception de la qualit du service par les client Type: NA Author: John Machayi Country of Origin: France Format: Paperback ISBN-13: 9786208855147 ISBN: 9786208855147

Description

valuation de la perception de la qualit du service par les clients particuliers by John Machayi Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Dans un contexte de concurrence intense et d'environnement commercial dynamique, survivre sur le marché est devenu un enjeu majeur pour de nombreuses entreprises de services. La qualité du service est devenue l'un des principaux outils pour survivre et obtenir un avantage concurrentiel dans le secteur bancaire, car son offre est principalement composée d'éléments intangibles. La qualité du service suscite donc un intérêt considérable dans la littérature marketing. La perception qu'ont les banques de la qualité du service peut être très différente de celle des clients de détail. Il est donc important pour les banques de comprendre la perception qu'ont leurs clients de la qualité du service, compte tenu de la forte concurrence, des nombreuses plaintes des clients et de la mobilité de ces derniers d'une banque à l'autre. Pour répondre à cette question, un cadre de recherche basé sur une échelle SERVQUAL modifiée a été utilisé comme base théorique pour étudier la perception qu'ont les clients de la qualité du service. Outre les variables originales de l'échelle SERVQUAL, à savoir la tangibilité, la réactivité, l'empathie, l'assurance et la fiabilité, d'autres variables telles que l'image de commodité, l'accès et l'efficacité des distributeurs automatiques ont été intégrées au modèle. Details ISBN 6208855144 ISBN-13 9786208855147 Title valuation de la perception de la qualit du service par les clients particuliers Author John Machayi Format Paperback Year 2025 Pages 224 Publisher Editions Notre Savoir GE_Item_ID:173942187; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

  1. Like new condition, safe packaging, good communication from seller. Fair price for the quality. Shipping was on time, but tracking information took over a week to receive. The book was as-described with minor cosmetic flaws (indentations in some pages, for example). I wish the listings showed the actual item being sold to you instead of just an accurate stock photo. This edition and appearance of George Orwell's 1984 here is a nice pocket-sized hardcover. I would buy from this shop again.

    JeffsHousecf

  2. The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.

    Olivier Marguillard

  3. Lightning fast shipping. Item arrived before the delivery date, perfect. Item arrived carefully packaged and was exactly as described. Very pleased.  Great communication throughout the process. Very attentive to detail and responsive. Will buy from again!  Had a small issue with the item, but the seller resolved it quickly. Great customer service!  The seller went above and beyond to make sure I was happy with my purchase. Highly recommended!

    Anthony5b0a8

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