Relao entre Serv-Qual e fidelidade do consumidor no estudo cultural de Hofstede-image

Relao entre Serv-Qual e fidelidade do consumidor no estudo cultural de Hofstede

$ 27.84

ISBN-13: 9786208946074 ISBN: 9786208946074 Format: Paperback Language: Portuguese Type: NA Publication Name: NA Country of Origin: Brazil Book Title: Relao entre Serv-Qual e fidelidade do consumidor no estudo cultur gtin13: 9786208946074 Author: Valentinus Hagi Adhityo

Description

Relao entre Serv-Qual e fidelidade do consumidor no estudo cultural de Hofstede by Valentinus Hagi Adhityo Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Este livro tem dois objetivos principais. O primeiro é determinar as principais características da qualidade do serviço que têm influência significativa na formação da lealdade do consumidor na indústria da restauração. O segundo é conhecer a teoria e o processo de adaptação das principais características da qualidade do serviço provenientes do mercado do Reino Unido (Europa) para, em seguida, serem aplicadas ao mercado indonésio através da abordagem cultural diferente de Hofstede (2001). O método utilizado pelo autor para concluir este livro é uma pesquisa documental que se concentra na revisão da literatura como centro da investigação. O processo de pesquisa documental realizado pelo autor produziu seis tipos de características-chave da qualidade do serviço que têm influência significativa no processo de formação da lealdade do consumidor na indústria da restauração. As características-chave consistem na imagem do restaurante, comportamento dos funcionários, ambiente do restaurante, qualidade percebida, qualidade da comida e preço. No final, os autores podem aplicar a teoria das diferenças culturais de Hofstede (2001) por meio da adaptação das seis características-chave da qualidade do serviço às características da cultura de consumo originária da Indonésia. Details ISBN 6208946077 ISBN-13 9786208946074 Title Relao entre Serv-Qual e fidelidade do consumidor no estudo cultural de Hofstede Author Valentinus Hagi Adhityo Format Paperback Year 2025 Pages 80 Publisher Edicoes Nosso Conhecimento GE_Item_ID:173946801; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

  1. Like new condition, safe packaging, good communication from seller. Fair price for the quality. Shipping was on time, but tracking information took over a week to receive. The book was as-described with minor cosmetic flaws (indentations in some pages, for example). I wish the listings showed the actual item being sold to you instead of just an accurate stock photo. This edition and appearance of George Orwell's 1984 here is a nice pocket-sized hardcover. I would buy from this shop again.

    JeffsHousecf

  2. The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.

    Olivier Marguillard

  3. Lightning fast shipping. Item arrived before the delivery date, perfect. Item arrived carefully packaged and was exactly as described. Very pleased.  Great communication throughout the process. Very attentive to detail and responsive. Will buy from again!  Had a small issue with the item, but the seller resolved it quickly. Great customer service!  The seller went above and beyond to make sure I was happy with my purchase. Highly recommended!

    Anthony5b0a8

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