Ko-Kreation von Werten im Dienstleistungsmanagement: Eine empirische Analyse des-image

Ko-Kreation von Werten im Dienstleistungsmanagement: Eine empirische Analyse des

$ 54.3

Book Title: Ko-Kreation von Werten im Dienstleistungsmanagement gtin13: 9783834942135 Format: Paperback Type: NA Language: German Author: Christian Durchholz Publication Name: NA ISBN-13: 9783834942135 ISBN: 9783834942135

Description

Ko-Kreation von Werten im Dienstleistungsmanagement by Christian Durchholz Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Der eigentliche Prozess der Wertentstehung während der Inanspruchnahme der Leistung und der zugrundeliegende Kontext bleiben dabei unbeachtet und stellen in vielen Bereichen des Marketing bzw. Publisher Description Viele Dienstleistungen werden in einem Umfeld in Anspruch genommen, indem andere Kunden anwesend sind, z. B. Messen, Konferenzen, Konzerte, Theater, Kino, Restaurant, Lehrveranstaltungen, Flug- und Zugreisen usw. Die Handlungen dieser anderen Personen können demnach in dem zugrundeliegenden Kontext einen wesentlichen Einfluss auf das subjektive Wertempfinden haben. Betrachtet man die bestehenden Messansätze zur Bestimmung der Qualität fällt allerdings auf, dass diese vorwiegend Merkmale des Angebots fokussieren und diese Eigenschaften empirisch untersuchen. Der eigentliche Prozess der Wertentstehung während der Inanspruchnahme der Leistung und der zugrundeliegende Kontext bleiben dabei unbeachtet und stellen in vielen Bereichen des Marketing bzw. Dienstleistungsmarketing eine Lücke dar. In Anlehnung an das Konzept der Service-Dominant Logic setzt Christian Durchholz an dieser Lücke an und untersucht empirisch den Einfluss anderer Personen auf den wahrgenommenen Wert einer Dienstleistung am Beispiel eines Sportevents. Details ISBN 3834942138 ISBN-13 9783834942135 Title Ko-Kreation von Werten im Dienstleistungsmanagement Author Christian Durchholz Format Paperback Year 2012 Pages 221 Edition 2012th Publisher Gabler GE_Item_ID:144040022; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

  1. Seller sent me the wrong book, but the book they sent sounded interesting enough for me to keep it. I still contacted the seller and communication was fast and professional. They apologized for sending me the wrong book and said I could return it for a refund. I told them that I liked the book they sent me and wanted to keep it. They were happy. Told them thank you and happy new year. People make mistakes, but the fact that this seller was quick and professional and apologized made a difference.

    Prototypefe1

  2. The basket is perfectly what I ordered and as listed. It came in the factory packaging and was perfect upon delivery. Thank you postal service lol. The delivery took way longer than listed though, it was listed to come in a week from purchase, but took a whole month. I had some concerns at first, but communication with the company was top notch and they were very professional and answered most of my questions satisfyingly. Just prepare for a longer wait than listed, but I got what I bought lol.

    coalmine489a

  3. The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.

    Olivier Marguillard

Related products