Customer Service in Tourism and Hospita... by Louise Hudson Paperback / softbackFREE US DELIVERY | ISBN: 1908999349 | Quality Books

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Customer Service in Tourism and Hospita... by Louise Hudson Paperback / softback. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Dr. Simon Hudson is an Endowed Chair in Tourism at the University of South Carolina. Can't find what you're looking for? Home page About us Feedback Payment Delivery Customer Service Contact us Shop by Price $10.34 $10.35 - $12.34 $12.35 - $14.34 $14.35 - $16.34 $16.35+ Shop pages Home page Payment Delivery Customer Service About the seller Need help? Send an eBay message Newsletter Add World of Books to your favourites and receive email newsletters about special promotions! General Interest Customer Service in Tourism and Hospitality Product Details: Category: Books ISBN: 1908999349 Title: Customer Service in Tourism and Hospitality The Fast Free Shipping Author: Louise Hudson Publisher: Goodfellow Publishers Limited Year Published: 2012 Number of Pages: 306 Book Binding: Paperback / softback Prizes: Book Condition: VERYGOOD SKU: GOR008796219 Item description Customer service is of critical importance for the for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for hospitality and tourism: the lost art is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the whys and howsof customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An At Your Service Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a Service Snapshot - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international Case Studies, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai. Dr. Simon Hudson is an Endowed Chair in Tourism at the University of South Carolina. He has held previous academic positions at universities in Canada and England, and has worked as a visiting professor in Austria, Switzerland, Spain, Fiji, New Zealand, the United States, and Australia. Louise Hudson is a freelance journalist living in South Carolina (www.tourismgurus.com). She has collaborated with Dr Hudson on many of his books and research projects and co-wrote Golf Tourism with him. Originally trained in journalism in England, she now writes for many publications including the LA Times, Dallas Morning News, Canadas Globe and Mail and Dreamscapes Magazine, Calgary Sun, Calgary Herald and and BC Inn Focus magazine among others. Please note, the image is for illustrative purposes only, actual book cover, binding and edition may vary. Payment Delivery Customer Service About Us eBay Commerce manages payments for items you buy from our store. You may pay for your items using credit or debit cards or other payment methods, under the discretion of eBay. eBay will manage settlement of the payments. 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All of our paper waste is recycled within the UK and turned into corrugated cardboard. We believe that it is a travesty to simply throw away a used book or DVD when there is nothing wrong with it - we believe in giving each book or DVD the chance of finding a new home Home page About us Feedback Payment Delivery Customer Service Contact us