Seller sent me the wrong book, but the book they sent sounded interesting enough for me to keep it. I still contacted the seller and communication was fast and professional. They apologized for sending me the wrong book and said I could return it for a refund. I told them that I liked the book they sent me and wanted to keep it. They were happy. Told them thank you and happy new year. People make mistakes, but the fact that this seller was quick and professional and apologized made a difference.
Prototypefe1
Rated 4 out of 5
The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.
Olivier Marguillard
Rated 3 out of 5
Book exactly as described. Seller took a while to ship; had to message to ask about my order after a week (business days), which then prompted them to ship the book. They added a tracking number to ebay that didn't update with postal carrier scans, and messaged an outside-ebay link that I was supposed to track the order through, which wasn't great. But the packaging was fine and I received what I ordered, so it worked out.
Seller sent me the wrong book, but the book they sent sounded interesting enough for me to keep it. I still contacted the seller and communication was fast and professional. They apologized for sending me the wrong book and said I could return it for a refund. I told them that I liked the book they sent me and wanted to keep it. They were happy. Told them thank you and happy new year. People make mistakes, but the fact that this seller was quick and professional and apologized made a difference.
The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.
Book exactly as described. Seller took a while to ship; had to message to ask about my order after a week (business days), which then prompted them to ship the book. They added a tracking number to ebay that didn't update with postal carrier scans, and messaged an outside-ebay link that I was supposed to track the order through, which wasn't great. But the packaging was fine and I received what I ordered, so it worked out.
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