Customer Success Management Kundenerfolg als Geschftsstrategie: Wie Business-Kun-image

Customer Success Management Kundenerfolg als Geschftsstrategie: Wie Business-Kun

$ 37.82

Item Width: 6.6 in Format: Hardcover Type: NA Illustrator: Yes Book Title: Customer Success Management - Kundenerfolg Als Geschäftsstrategie : Wie Business-Kunden Ihre Ziele Erreichen Können Original Language: English Publication Year: 2024 Publication Name: NA ISBN: 9783031708138 Topic: Customer Relations, Consumer Behavior, E-Commerce / Internet Marketing Author: Katharina Prohl-Schwenke, Laura Elgeti, Michael Kleinaltenkamp Item Length: 9.4 in Country of Origin: Germany Language: German Genre: Business & Economics gtin13: 9783031708138 Number of Pages: Xvii, 133 Pages ISBN-13: 9783031708138 Publisher: Springer Gabler. in Springer Fachmedien Wiesbaden Gmbh

Description

Customer Success Management Kundenerfolg als Geschftsstrategie by Michael Kleinaltenkamp, Katharina Prohl-Schwenke, Laura Elgeti Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Ende 2024 gaben fast 250.000 Personen auf LinkedIn an, eine Position als Customer Success Manager zu bekleiden. Customer Success Management (CSM) ist somit die am schnellsten wachsende Unternehmensfunktion. Zunächst in ausgewählten Dienstleistungsunternehmen implementiert, verbreitet sich CSM inzwischen weltweit und branchenübergreifend vor allem in Unternehmen, die serviceorientierte Lösungen anbieten bzw. die sich durch komplexe Angebote auszeichnen. Trotz der Praxisrelevanz herrscht vielfach immer noch Unklarheit darüber, was Kundenerfolg ist und wie er von der Anbieterseite aus gemanagt werden kann. Dieses Buch vermittelt Praktikern einen profunden Überblick über CSM auf der Basis von anschaulich aufbereitetem Wissen aus Wissenschaft und Praxis. Die AutorInnen stellen einen praktischen Leitfaden zur Verfügung, der den CSM-Prozess sowie die Rollen, notwendigen Fähigkeiten und Erwartungen an Customer Success Manager umfasst. Darüber hinaus wird aufgezeigt, wie sich CSM von bestehenden kundenbezogenen Managementkonzepten wie Value Based Selling, Key Account Management und Customer Relationship Management unterscheidet und gleichzeitig zu diesen in Beziehung steht. Der Inhalt Customer Success Management: Der Aufstieg eines neuen Managementkonzepts.-Kundenerfolg aus einer zielorientierten Perspektive.- Treiber der Implementierung von CSM.- Value-based Selling.- Implementierung und Onboarding.- Kundenbezogene CSM-Aktivitäten.- Anpassung der Value Proposition und Renewals.- Customer Advocacy. Ergebnisse des Einsatzes von CSM.- CSM-Strukturen Details ISBN 303170813X ISBN-13 9783031708138 Title Customer Success Management Kundenerfolg als Geschftsstrategie Author Michael Kleinaltenkamp, Katharina Prohl-Schwenke, Laura Elgeti Format Hardcover Year 2024 Pages 133 Edition 2024th Publisher Springer International Publishing AG GE_Item_ID:174073647; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

  1. Like new condition, safe packaging, good communication from seller. Fair price for the quality. Shipping was on time, but tracking information took over a week to receive. The book was as-described with minor cosmetic flaws (indentations in some pages, for example). I wish the listings showed the actual item being sold to you instead of just an accurate stock photo. This edition and appearance of George Orwell's 1984 here is a nice pocket-sized hardcover. I would buy from this shop again.

    JeffsHousecf

  2. The two new out-of-print books I ordered were exactly as described and shipped promptly. I did ask the seller's support person (an AI chatbot, I think) to be sure to package the items carefully, and "he" said that he'd make that request of the shipping department. I knew this was hooey, and as I expected, the books were shipped in nothing but a padded paper mailer, no other protection. I got lucky, no damage, but don't bother making special requests of this seller.

    Olivier Marguillard

  3. Lightning fast shipping. Item arrived before the delivery date, perfect. Item arrived carefully packaged and was exactly as described. Very pleased.  Great communication throughout the process. Very attentive to detail and responsive. Will buy from again!  Had a small issue with the item, but the seller resolved it quickly. Great customer service!  The seller went above and beyond to make sure I was happy with my purchase. Highly recommended!

    Anthony5b0a8

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