Customer Care Excellence: How To Create A... by Cook, Sarah Paperback / softback
$ 5.87
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General Interest Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Product Details: Category: Books ISBN: 0749457058 Title: Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) The Fast Free Shipping Author: Cook, Sarah Publisher: Kogan Page Ltd Year Published: 2010 Number of Pages: 288 Book Binding: Paperback / softback Prizes: Book Condition: GOOD SKU: GOR006682179 Item description Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement. Please note, the image is for illustrative purposes only, actual book cover, binding and edition may vary. 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While we do our best to provide good quality books for you to read, there is no escaping the fact that it has been owned and read by someone else before you. It may well show signs of wear and tear, however each one of our books is hand-checked by our dedicated team for defects before shipping. World of Books sells quality used products at competitive prices to over 2 million customers worldwide each year. We want your experience with World of Books to be enjoyable and problem free. Over the past 8 years World of Books has seen the inventory grow from 1000 to over 1 Million books in stock. We all like the idea of saving a bit of cash, so when we found out how many good quality used products are out there - we just had to let you know! All of our items are checked for quality before they go on sale and we like to think that our prices mean that no item is beyond your budget. At World of Books we are committed to minimising our environmental impact. Each month we recycle over 2.3 million books, saving over 12,500 metric tonnes of books a year from going straight into landfill sites. All of our paper waste is recycled within the UK and turned into corrugated cardboard. We believe that it is a travesty to simply throw away a used book or DVD when there is nothing wrong with it - we believe in giving each book or DVD the chance of finding a new home Home page About us Feedback Payment Delivery Customer Service Contact us
AWESOME SELLER, EXCELLENT SERVICE! I really appreciate that my order was shipped out & arrived very quickly, it was packed with great care & the book is in very good condition exactly as pictured & described & for such a great price too! Seller had very quick response to a question I had about the tracking for my order & assured me that my order was on its way & would be delivered as promised & it was! I am super-happy with my purchase from this fantastic seller & very highly recommend! Thanks!
There was a delay in shipping b/c book was damaged that they wanted to ship & they had to find another one to replace it. So it took 2 weeks to receive. The book received was in the "very good" condition as stated. I've bought from this seller many times and never received a junk book as I have from other seller's. They are thorough when it comes to inspecting books for quality & condition. Their reasonable prices keep me coming back!! Thanks for another great buying experience with you!! 👍👍👍
This is a great 💿 for my collection and I am a big fan of the band Budgie! The price was spot on and ordered it quickly but it took a long time to arrive, almost a month. The shipping envelope was a generic brown bag with no bubble wrap or protection for the CD cases. The item arrived with the case broken, so not as advertised, very good. But luckily the 💿 was not damaged. I took photos of the broken case and sent them to the seller. I was happy with their prompt response and solution
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