Customer Service Training 101: Quick..., Evenson, Renee
$ 4.07
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Customer Service Training 101: Quick..., Evenson, Renee. Author:Evenson, Renee. All of our paper waste is recycled within the UK and turned into corrugated cardboard. Need help?. World of Books USA was founded in 2005. We all like the idea of saving a bit of cash, so when we found out how many good quality used products are out there - we just had to let you know! Can't find what you're looking for? Home page About us Feedback Payment Delivery Customer Service Contact us Shop by Price $10.34 $10.35 - $12.34 $12.35 - $14.34 $14.35 - $16.34 $16.35+ Shop pages Home page Payment Delivery Customer Service About the seller Need help? Send an eBay message Newsletter Add World of Books to your favourites and receive email newsletters about special promotions! General Interest Customer Service Training 101: Quick and Easy Techniques That Get Great Results Product Details: Category: Books ISBN: 0814472907 Title: Customer Service Training 101: Quick and Easy Techniques That Get Great Results The Fast Free Shipping Author: Evenson, Renee Publisher: Amacom Year Published: 2005 Number of Pages: 224 Book Binding: Paperback / softback Prizes: Book Condition: GOOD SKU: CIN0814472907G Item description Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail. Please note, the image is for illustrative purposes only, actual book cover, binding and edition may vary. Payment Delivery Customer Service About Us We only accept payments made through PayPal, either via a credit / debit card or a PayPal account. The average shipping times for our orders are as follows: North America: 2-9 Days If for some reason your order has not arrived within 15 Business days please get in contact with us so that we can help you. World of Books USA offer a hassle free money back guarantee for your product, (excluding shipping & handling). We are committed to ensuring each customer is entirely satisfied with their purchase and our service. If you have any issues or concerns, please contact our customer service team within 60 days of purchase and they will be more than happy to help. World of Books USA was founded in 2005. We offer great value books on a wide range of subjects and we now ship over two million orders each year to satisfied customers throughout the world. We take great pride in our prompt delivery, first class customer service and excellent feedback. While we do our best to provide good quality books for you to read, there is no escaping the fact that it has been owned and read by someone else before you. It may well show signs of wear and tear, however each one of our books is hand-checked by our dedicated team for defects before shipping. World of Books sells quality used products at competitive prices to over 2 million customers worldwide each year. We want your experience with World of Books to be enjoyable and problem free. Over the past 8 years World of Books has seen the inventory grow from 1000 to over 1 Million books in stock. We all like the idea of saving a bit of cash, so when we found out how many good quality used products are out there - we just had to let you know! All of our items are checked for quality before they go on sale and we like to think that our prices mean that no item is beyond your budget. At World of Books we are committed to minimising our environmental impact. Each month we recycle over 2.3 million books, saving over 12,500 metric tonnes of books a year from going straight into landfill sites. All of our paper waste is recycled within the UK and turned into corrugated cardboard. We believe that it is a travesty to simply throw away a used book or DVD when there is nothing wrong with it - we believe in giving each book or DVD the chance of finding a new home Home page About us Feedback Payment Delivery Customer Service Contact us
