Customer Service : A Practical Approach, Paperback by Harris, Elaine K., Bran...-image

Customer Service : A Practical Approach, Paperback by Harris, Elaine K., Bran...

$ 106.58

Language: English Item Weight: 13.6 Oz Subject: Customer Relations Number of Pages: 192 Pages Item Width: 8 in Features: Revised Subject Area: Business & Economics Book Title: Customer Service : A Practical Approach Author: Elaine Harris gtin13: 9780132742399 Publication Name: Customer Service : a Practical Approach Publisher: Pearson Education Type: Textbook ISBN: 9780132742399 Format: Trade Paperback Publication Year: 2012 Item Height: 0.6 in Item Length: 9.9 in

Description

Customer Service : A Practical Approach, Paperback by Harris, Elaine K., ISBN 013274239X, ISBN-13 9780132742399, Brand New, Free shipping in the US The market-leader , Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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