Customer Experience : Future Trends and Insights, Hardcover by Shaw, Colin; D...-image

Customer Experience : Future Trends and Insights, Hardcover by Shaw, Colin; D...

$ 36.23

Publisher: Palgrave Macmillan The Limited Book Title: Customer Experience : Future Trends and Insights Format: Hardcover Publication Year: 2010 Item Height: 0.8 in Item Length: 9.5 in Language: English Number of Pages: Xvii, 199 Pages Author: Steven Walden, Colin Shaw, Qaalfa Dibeehi ISBN: 9780230247819 Item Width: 6.4 in Type: Textbook Item Weight: 17.2 Oz Publication Name: Customer Experience : Future Trends and Insights Subject: Leadership, Customer Relations, Disease & Health Issues, Strategic Planning gtin13: 9780230247819 Subject Area: Social Science, Business & Economics

Description

Customer Experience : Future Trends and Insights, Hardcover by Shaw, Colin; Dibeehi, Qaalfa; Walden, Steven, ISBN 0230247814, ISBN-13 9780230247819, Brand New, Free shipping in the US Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.

  1. On the hunt for this particular cover art, the seller was very helpful with guidance on how to confirm through an ISBN search with the publisher. That solidified my choice to purchase from this seller. The book was packaged well for shipping and protection during travels. I'm extremely pleased with the pricing coupled with the mint condition of the book and the fast shipping (considering the hinderances caused by the current winter conditions). Great transaction and I will shop with them again!

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  2. As pictured / as described. Shipping - I ordered Dec 12 and glanced to see something like "Arrives ... 17th-21st", quickly thinking, "OK - plenty of time for Christmas". When it didn't show up, I went back to find it was actually "January 14th-17th" - oops! my goof! Wasn't expecting 5 week shipping. But ultimately, it did come in on Dec 26th, so quicker than the stated and might have been even quicker if not for holidays. Otherwise, good packing. Quick, easy transaction. Thanks!

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