The Customer Service Solution: Managing Emotions, Trust, [Premium Leather Bound]

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The Customer Service Solution: Managing Emotions, Trust, [Premium Leather Bound]. Points to note before booking order Finally, a guide tohelp us better understand how to do this.". Premium Leather Binding. ★ We are pioneer in this field having experience of 40 years. ★ AN ORIGINAL LEATHER IS BEING USED FOR BINDING THIS BOOK WITH GOLDEN LEAF PRINTING AND DESIGNING ON SPINE, FRONT AND BACK OF THE BOOK WITH EDGE GILDING. GYAN BOOKS INTRODUCING A REMARKABLE LEATHER-BOUND EDITION, METICULOUSLY CRAFTED BY THE ESTEEMED INSTITUTION " RARE BIBLIO". This title holds the distinction of being a Bestseller, highly praised by readers across the GLOBE. We are thrilled to present this literary gem exclusively to our elite readers, meticulously encased in our one-of-a-kind Premium Leather Binding . Following your order, we purchase the book from the original publisher/distributor and embark on the process of rebinding to elevate this book to a Luxurious Reading Style. A UNIQUE LEATHER-BOUND BOOK FOR ELITE READERS/COLLECTORS OF OLD RARE AND BESTSELLING BOOKS. For the Binding, we use GENUINE LEATHER , graced with opulent GOLDEN LEAF DETAILING on the SPINE, FRONT COVER, AND BACK COVER, ADDED BY EDGE GILDING. ABOUT US ★ We deal into reprinting of the master pieces crafted by authors around the world. ★ We are proud to say that we have a collection of over 25 million books and our collection includes books that are as old as 200 years and hence are considered as RARE BOOKS. ★ We are pioneer in this field having experience of 40 years. ★ We also undertake printing and Leather Binding jobs of other books. ★ Thesis printing and Leather Binding is one of our important Service ★ Many publishers and author approach us for their books to bind in our Unique leather binding format for their special customers. ★ Our craftsmen are active in this job since generations. ★ Restoration of old books is our expertise ★ We are known by our Customization options. ★ We have many leather color options in our bucket. ★ The whole process is done manually so that it gives you the same feeling of old book. OFFERS & SPECIALIZATION: ★ SPECIAL DISCOUNT FOR BULK ORDERS, PLEASE CONTACT US. ★ CHOOSE ANY LEATHER COLOR OF YOUR CHOICE WITHOUT ANY EXTRA CHARGES, JUST CLICK ON IMAGES FOR OPTIONAL COLORS AND INFORM US YOUR CHOICE THROUGH MAIL WITH COLOR CODE. ★ WE OFFER A DIVERSE RANGE OF LEATHER COLORS, INCLUDING RED , GREEN , BLUE , BLACK, MAGENTA , YELLOW , TAN . WE ALSO OFFER MULTI-COLOR LABELS WITH THESE BEAUTIFUL BOOKS ON SPECIAL REQUEST. ★ AN ORIGINAL LEATHER IS BEING USED FOR BINDING THIS BOOK WITH GOLDEN LEAF PRINTING AND DESIGNING ON SPINE, FRONT AND BACK OF THE BOOK WITH EDGE GILDING . Points to note before booking order: ★ In case of multi volume sets, please note that the above listing is for a single volume only. (To order multiple volumes, please contact us separately). ★ We urge you to appreciate that our Leather-Bound Books are Genuine works of art and are Handcrafted by our Professional Craftsmen. Thus, requiring time and care to reach the pinnacle of excellence. ★ We Prepare the Book after receiving the Order. ★ We request you to understand that these leather-bound books are work of art and hence require time to go through different process to be the master pieces that they are. ★ We usually take 40 business days as handling time to dispatch shipment. We consider special request for a special occasion. ★ Craftsman based in India, prepared this book and shipped from different stock locations around the Globe. Product Details: - ★ Complete Title: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business By Dasu, Sriram Chase, Richard B. 2013 [Premium Leather Bound] ★ Author: Dasu, Sriram Chase, Richard B. ★ Language: ENGLISH ★ No. Of Pages: 240 ★ Year: 2013 ★ We provide ‘Extra customization*’ on request with additional charges. ★ We also undertake printing and Leather Binding of all the books. ★ Product Disclaimer: Please be aware that because leather is a natural material, slight discoloration or change in texture may be visible. About the Book: Understand Consumer Psychology to Drive Profits and GrowthWant to know exactly what's driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how toenhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactlywhy customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates whyeven companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptionsUnderstand implicit versus explicit outcomesDevelop the roles of control and choiceamong buyersDesign emotionally intelligent processesBuild trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: "Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide tohelp us better understand how to do this." -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic "Required reading for anyone designing a service encounter." -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future "I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great bookunlocks." -- Kevin Davis, President and CEO, Bristol Farms "[Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services." -- Mary Jo Bitner, PhD, Professor andExecutive Director, Center for Services Leadership, W. P. Carey School, Arizona State University "Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations." -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio "This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty." -- Ali V. Kasikci, Regional Managing Director, Orient-Express