HomeThe Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer
$
2.98
Book Title:Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer SituationsItem Height:0.6 inItem Width:6.1 inPublication Year:2013Language:EnglishPublisher:AmacomTopic:Business Communication / General, Customer RelationsPublication Date:2013-03-20ISBN:9780814431832gtin13:9780814431832Item Weight:8 OzAuthor:Richard S. GallagherFormat:Trade PaperbackNumber of Pages:208 PagesItem Length:9.1 inGenre:Business & EconomicsPages:208
Book was "nearly new" and "as described" in listing. The advertised price was fair and a good value. Unfortunately, the seller's shipping partner was very slow to get the book packaged and shipped. Shipping took too long, and the tracking info gave no reliable info on shipping date, time in transit or expected delivery. Seller did everything right, but their shipping partner needs improvement. I recommend this seller to other eBay buyers....... just make sure you're okay with the shipping terms.
AliLum3d54bf
Rated 4 out of 5
Great transaction, exactly as described, packed well, and promptly shipped on August 6th. Unfortunately the U.S. Postal Service took 23 calendar days to deliver the book. It was shipped from Pennsylvania, to Atlanta, past Alabama to Texas, enjoyed several days in Texas, then to Minneapolis, Jacksonville, Florida, back to Atlanta, finally to Birmingham, and Huntsville. The seller was very responsive and I decided it was interesting to see if/how the book would arrive. Thanks, Joe
Magnus Lundberg
Rated 4 out of 5
This 2DVD set is in perfect condition. Cover art and case like new. Both DVDs played with no flaws. Description was listed as “Good”; I would describe it as “Very Good”, basically Like New. Delivery was super fast and packaging was excellent. The DVD case was wrapped well, then put in a cardboard envelope that was sturdy and hard to open (this is NOT a negative!). I have purchased from this company a few times and have always been very satisfied. Prices are great.
Book was "nearly new" and "as described" in listing. The advertised price was fair and a good value. Unfortunately, the seller's shipping partner was very slow to get the book packaged and shipped. Shipping took too long, and the tracking info gave no reliable info on shipping date, time in transit or expected delivery. Seller did everything right, but their shipping partner needs improvement. I recommend this seller to other eBay buyers....... just make sure you're okay with the shipping terms.
Great transaction, exactly as described, packed well, and promptly shipped on August 6th. Unfortunately the U.S. Postal Service took 23 calendar days to deliver the book. It was shipped from Pennsylvania, to Atlanta, past Alabama to Texas, enjoyed several days in Texas, then to Minneapolis, Jacksonville, Florida, back to Atlanta, finally to Birmingham, and Huntsville. The seller was very responsive and I decided it was interesting to see if/how the book would arrive. Thanks, Joe
This 2DVD set is in perfect condition. Cover art and case like new. Both DVDs played with no flaws. Description was listed as “Good”; I would describe it as “Very Good”, basically Like New. Delivery was super fast and packaging was excellent. The DVD case was wrapped well, then put in a cardboard envelope that was sturdy and hard to open (this is NOT a negative!). I have purchased from this company a few times and have always been very satisfied. Prices are great.
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