Customer Relationship Management - 9783658115463-image

Customer Relationship Management - 9783658115463

$ 38.86

Book Title: Customer Relationship Management ISBN: 9783658115463 gtin13: 9783658115463 Country of Origin: Germany

Description

Customer Relationship Management Please note: this item is printed on demand and will take extra time before it can be dispatched to you (up to 20 working days). Pro?tabilittsorientierte Bindung von Wohnungsmietern Author(s): Friederike Sperl Format: Hardback Language: German Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, Germany Imprint: Springer Gabler ISBN-13: 9783658115463, 978-3658115463 Synopsis Friederike Sperl untersucht das loyale Mieterverhalten, um daraus effektive Bindungsmanahmen fr Wohnungsunternehmen zu identi?zieren und einen pro?tabilittsorientierten Mieterbindungsmanagementansatz abzuleiten. Ziel ist es, durch eine effektive und ef?ziente Mieterbindungsstrategie die Erfolgsmglichkeiten von institutionellen Wohnungsanbietern nachhaltig zu erhhen. Dies geschieht vor dem Hintergrund des Wandels von einem Vermieter- hin zu einem Mietermarkt. Daher gewinnt die Kundenorientierung im Sinne des Customer Relationship Managements auch in der Wohnungswirtschaft zunehmend an Bedeutung. Um auf wettbewerbsintensiven Mrkten bestehen zu knnen, gilt es, Wnsche und Bedrfnisse der Nachfrager von Wohnleistungen zu bercksichtigen und die Mieter langfristig an institutionelle Vermieter zu binden.

  1. Good seller, ⭐️⭐️⭐️⭐️⭐️ item as described, packaging average, delivery was a huge disappointment as it was thrown at my front door by an AMAZON driver. I purchased via eBay to avoid AMAZON, now they are involved leaving our eBay purchases on our doorsteps. I do have cctv of the driver throwing my package. I brought the poor delivery to the attention of the seller who advised they would contact the delivery organisation concerned about the breach in their delivery instructions.

    Relatively Uncertain

  2. Item was dispatched within promised time frame but unfortunately Royal Mail left the package out in the rain without ringing the bell. As the book was not protected by plastic it was damaged by the rain. However the seller responded immediately and refunded payment once the book was dropped off at post office. Recommended seller, would use again but maybe waterproof packaging if affordable would be better.

    user4413980b

  3. I cannot yet comment on the book's contents, although they look comprehensive, in particular the photographs. The book is as advertised - new - and high quality. Itv was competitively priced and well packaged. Dispatch was rather slower than usual for e-bay, even allowing for Christmas, but once posted, the courier service was quick and efficient. Communications were good throughout.

    AstroM28866f

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