Description
Customer Rules Book | 39 Service Strategies. It was published in 2013 by Crown Publishing Group and T.H.E. and is written in English. This book is a must-read for anyone interested in delivering exceptional service to customers. The author, Lee Cockerell, has an extensive background in the hospitality industry and shares his knowledge in this hardcover book titled "Customer Rules: The 39 Essential Rules for Delivering Sensational Service." With 208 pages, this book covers a variety of topics including customer relations, management, and sales and selling in a general sense. It was published in 2013 by Crown Publishing Group and T.H.E. and is written in English. The book measures 7.7 inches in length, 5.1 inches in width, and 0.8 inches in height, with a weight of 10 oz. If you're looking for a comprehensive guide on delivering fantastic service to your customers, this book is definitely worth considering.