Customer Success Hardcover Mehta Steinman Murphy Wiley 2016 SaaS Business Book-image
Customer Success Hardcover Mehta Steinman Murphy Wiley 2016 SaaS Business Book-image
Customer Success Hardcover Mehta Steinman Murphy Wiley 2016 SaaS Business Book-image
Customer Success Hardcover Mehta Steinman Murphy Wiley 2016 SaaS Business Book-image

Customer Success Hardcover Mehta Steinman Murphy Wiley 2016 SaaS Business Book

$ 7.92

Genre: Business & Economics Topic: Success Format: Hardcover Publisher: Wiley & Sons, Incorporated, John Narrative Type: Nonfiction Publication Year: 2016 Language: English Author: Book, Murphy, Wiley Book Title: Success

Description

Customer Success Hardcover Mehta Steinman Murphy Wiley 2016 SaaS Business Book. Published 2016 by Wiley, hardcover, 256 pages. This is a recent-printing copy (printed 2024 per the back-page reference code SKY10070210032124). Identical text and design to the 2016 first printing. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, by Nick Mehta, Dan Steinman, and Lincoln Murphy. The standard business reference on building a customer success function — written by the leadership team at Gainsight, the company that pioneered the modern Customer Success movement. Foreword by Maria Martinez (then-President of Sales and Customer Success at Salesforce). Published 2016 by Wiley, hardcover, 256 pages. Covers the Ten Laws of Customer Success and frameworks for SaaS companies, subscription businesses, and any B2B operation built on recurring revenue. Condition: Pre-owned in good condition. No separate dust jacket — design is printed directly on the boards (this is the original binding format). Light shelf wear consistent with normal handling. Pages clean and unmarked. Binding tight. This is a recent-printing copy (printed 2024 per the back-page reference code SKY10070210032124). Identical text and design to the 2016 first printing. Ships Free via USPS Media Mail in a bubble mailer with the book secured.

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