Das Customer Relationship Management Modell von Peppers und Rogers. Anwendung au-image

Das Customer Relationship Management Modell von Peppers und Rogers. Anwendung au

$ 23.54

Type: Does not apply Format: Paperback Author: Max Braunleder ISBN: 9783346100351 ISBN-13: 9783346100351 Book Title: Das Customer Relationship Management Modell von Peppers und Roger gtin13: 9783346100351 Country of Origin: Germany Language: German

Description

The Nile on eBay Das Customer Relationship Management Modell von Peppers und Rogers. Anwendung auf das Employee Relationship Management by Max Braunleder Studienarbeit aus dem Jahr 2018 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,3, Cologne Business School Koeln, Sprache: Deutsch, Abstract: Diese Arbeit beschaftigt sich mit den beiden zentralen Managementansatzen Customer Relationship Management (CRM) und Employee Relationship Management (ERM). Dabei wird die Frage beantwortet, inwieweit eine Anwendung von Don Peppers und Martha Rogers CRM-Modell auf das ERM erfolgen kann. Es werden die zentralen Aspekte fur die Implementierung des entstehenden ERM-Modells in Unternehmen aufgezeigt. Hierfur folgt zunachst eine Definition der Begriffe CRM und ERM sowie deren Kernaspekte. Im Anschluss wird das CRM-Modell von Peppers und Rogers erlautert, um es auf das ERM anzuwenden. Das Konzept des Customer Relationship Managements (CRM) im Kontext des Marketings wird in der Literatur als die Art und Weise beschrieben, Geschaftsmodelle aus Sicht der Nachfrageseite zu analysieren, weiterzuentwickeln und einen ganzheitlichen Ansatz zum Aufbau nachhaltiger Kundenbeziehungen herauszuarbeiten. Auch das Employee Relationship Management (ERM) stellt einen zentralen Faktor fur den Unternehmenserfolg dar. FORMAT Paperback LANGUAGE German CONDITION Brand New Details ISBN 3346100359 Author Max Braunleder Pages 24 Publisher Grin Verlag Language German Year 2020 ISBN-10 3346100359 ISBN-13 9783346100351 Format Paperback Publication Date 2020-01-09 Imprint Grin Verlag We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:159846951;

  1. Shipping is really slow, which is ok if you're happy to wait a month after the advertised estimated arrival date, which I usually am. Communication from seller is poor, the only updates are from Ebay (once the item is finally shipped). Other than that, items arrive well packaged, undamaged and as per the description. 5 stars for product, quality and value but only given 1 star for shipping time and seller communication.

    Varunec1aaad

  2. The Nile Store delivers the goods yet again! And, as usual, well ahead of time. Excellent, helpful and frequent communications/updates from the seller. Brand new book arrived in mint condition (my uppermost requirement with a book, unless it's second hand), and very carefully packaged to prevent damage in transit. Top quality and very well priced. An excellent, ultra-efficient seller. Once again, many thanks.

    user24990916

  3. I got this item in LN condition although it was listed as BN (and sealed). However the response from the staff has been outstanding. Communication worth the highest allocations. They have been very understanding and issued me a full refund, although I have asked to pay me back only cost of the postage. I wish there were more people like them on Ebay. I will continue to purchase items from them. A+++ seller

    Joe3ee5b0516

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