Gesto de Servios: Conceito e Pr?tica by Pamella Silva (Portuguese) Paperback Boo-image

Gesto de Servios: Conceito e Pr?tica by Pamella Silva (Portuguese) Paperback Boo

$ 6.79

width: 6 in Language: Portuguese Book Title: Gesto de Servios ISBN: 9781973210832 Type: Textbook Number of Pages: 62 Pages Item Weight: 5 Oz height: 0.2 in Publication Year: 2017 Subject Area: Education ISBN-13: 9781973210832 Item Width: 6 in Format: Trade Paperback Item Length: 9 in Publication Name: Gestão De Serviços : Conceito E Prática Item Height: 0.2 in Publisher: Independently Published Author: Pâmella Silva Subject: Administration / General

Description

Gesto de Servios: Conceito e Pr?tica by Pamella Silva (Portuguese) Paperback Boo. Title Gesto de Servios. Format Paperback. Gesto de Servios by Pamella Silva Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Gesto de Servios envolve, antes de mais nada, o entendimento das necessidades e expectativas do cliente e buscar o meio mais apropriado para atend-los. enxergar uma organizao de TI mais do que um grupo de profissionais especialistas, executando tarefas, e sim com uma viso de como tudo isso se encaixa e, principalmente, com a viso do cliente que espera na outra ponta. Sendo assim, a gesto de servios est longe de ser apenas a implantao de uma rea de atendimento aos usurios finais para que a organizao possa ser comunicada das falhas, dvidas e dificuldades que impactam a produtividade destes usurios. Neste e-book, ofereo aos alunos a oportunidade de entender o que abrange esse tema atravs dos processos clssicos propostos pela ITIL, a qualidade e a gesto sistmica proposta pelo ISO 20.000. Procuro mostrar que os benefcios da adoo de processos no gerenciamento de servios de tecnologia da informao envolvem reduo de custos, melhorias no nvel de servio, percepo positiva da satisfao do cliente e melhoria da produtividade das equipes. Details ISBN 1973210835 ISBN-13 9781973210832 Title Gesto de Servios Author Pamella Silva Format Paperback Year 2017 Pages 64 Publisher Independently Published GEItemID:129787943; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

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