Emotional Management for Quality Service by Paola Deniz Gonz?lez M?rquez Paperba
$ 40.67
Description
Emotional Management for Quality Service by Paola Deniz Gonz?lez M?rquez Paperba. Author Paola Deniz González Márquez, Griselda García García. The study was qualitative with a narrative design and a population of four female participants. Publisher Our Knowledge Publishing. Emotional Management for Quality Service by Paola Deniz González Márquez, Griselda García García Estimated delivery 3-12 business days Format Paperback Condition Brand New Description The objective of this empirical research was to strengthen the emotional intelligence of employees in order to improve the quality, attention and customer service in the Domuss cafeteria and restaurant. The study was qualitative with a narrative design and a population of four female participants. The instruments used were the Tets TMMS-24 (Trait Meta-Mood) adapted by Fernández et al. (2004) and a semi-structured interview technique based on Goleman's five emotional skills. The results showed that three participants were placed at a high level and one at a very high level in terms of their emotional intelligence, in relation to the emotional states in the dimension of perception, participants two and four obtained high levels, and participant three obtained a level just within the medium range; in understanding, participants one, three and four were placed at the medium level and participant two obtained a low level In addition, through the semi-structured interview it was identified that the collaborators express their emotional intelligence in customer service through the skills of empathy and active listening. Details ISBN 6208844258 ISBN-13 9786208844257 Title Emotional Management for Quality Service Author Paola Deniz González Márquez, Griselda García García Format Paperback Year 2025 Pages 64 Publisher Our Knowledge Publishing GEItemID:173941924; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
